杜塞Mammotion招聘2-3位售后工程师
Location: Germany，DüsseldorfJob Type: Full-Time
About Us:
Mammotion is committed to shaping a smarter and high-quality eco friendly outdoor lifestyle by providing innovative outdoor robotics solutions. Our mission starts with the revolution of robot lawn mowers for professionals and consumer
Responsibilities:
[*]Customer Support:
[*]Serve as the primary point of contact for customers in Europe, addressing inquiries, concerns, and providing timely resolutions.
[*]Communicate effectively in multiple languages, ensuring a high level of customer satisfaction.
[*]Issue Resolution:
[*]Investigate and resolve post-sales issues, including product defects, shipping discrepancies, and warranty claims.
[*]Collaborate with internal teams to ensure swift and effective solutions.
[*]Product Knowledge:
[*]Develop a deep understanding of our products to provide accurate and helpful information to customers.
[*]Stay updated on product features, specifications, and troubleshooting procedures.
[*]Train and support local third service centre and offline distributor service team.
[*]Local Service Centers:
[*]Coordinate with local service centers across Europe, ensuring they have the necessary spare parts and technicalto assist customers effectively.
[*]Proactively visit the third-party after-sales service center and distributor service team, collect and feedback their problems, and solve them in time.
[*]Documentation:
[*]Maintain detailed records of customer interactions, resolutions, and feedback.
[*]Provide regular reports to management on key performance indicators and customer satisfaction metrics.
Qualifications:
[*]Previous experience in customer service, preferably in an after-sales or technical support role.
[*]Fluent in English, other European language will be a plus (French, German, Spanish, etc.).
[*]Strong communication and problem-solving skills.
[*]Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
[*]Competitive salary and commission structure.
[*]Opportunities for professional development and growth.
[*]Dynamic and collaborative work environment.
If you are a passionate and results-driven individual looking for a challenging opportunity in European sales, we invite you to apply by submitting your resume and cover letter to yuki.wu@mammotion.com
Mammotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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