居家办公！招物流/电子商务客服专员-Ebay旗下企业诚聘有...
About Us: We are looking for a motivated and experienced customer service specialist to strengthen the rapidly growing commercial team for our customer.Provide an effective, proactive and quality ecommerce fulfillment service focusing on customer centricity & customer experience.
(Home office)Customer Service Specialist(m/f/d)-logistics/e-commerceJob Responsibilities：
[*]Serve local customer fulfillment requirements using multiple communication channels (email, telephone, chat functionality etc.)
[*]Share responsibility for the day to day case load management in line with CS SOPs, ensuring timely and proactive communication with customers and other stakeholders
[*]Improve your working knowledge in relation to e-commerce fulfillment, serving our customer needs ensureing our operations are conducted in accordance with our SOPs and adhereing to the KPIs set.
[*]Complete all tasks assigned to you including system entry requirements and additional tasks assigned by your Manager in a timely and accurate manner.
Qualifications：
[*]Atleast 2 years customer service experience preferably in a 4PL / e-commerce fulfillment work environment or experience in the freight or logistics industry.
[*]Ability to proactively manage customer interactions focusing on prompt issue management.
[*]A focused, results orientated individual with a continious improvement mindset.
[*]An effective verbal and written communicator to effectively interact with clients including Senior Management Personel.
[*]Excellent command over the English language (both verbal and written) is critical. The ability to fluently communicate in Mandarin would be a real bonus.
[*]Experience using the Zendesk platform would be highly regarded.
[*]Eligibility to work in Germany on a permanent basis.
Ihre BewerbungWenn Sie an dieser Stelle interessiert sind, senden Sie bitte Ihren Lebenslauf an den Headhunter Frau Xiao:linghui.xiao@work-in-de.de
oder bewerben Sie sich online:
https://bms.empfehlungsbund.de/bewerbungen/start/dmtg/FK-CSS-2022%2F04
扫描下方二维码↓，加入在德国插队的全德队友找工作群~
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