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About Us:   

We are looking for a motivated and experienced customer service specialist to strengthen the rapidly growing commercial team for our customer.
Provide an effective, proactive and quality ecommerce fulfillment service focusing on customer centricity & customer experience.

(Home office)

Customer Service Specialist

(m/f/d)-logistics/e-commerce

Job Responsibilities：

• Serve local customer fulfillment requirements using multiple communication channels (email, telephone, chat functionality etc.)
• Share responsibility for the day to day case load management in line with CS SOPs, ensuring timely and proactive communication with customers and other stakeholders
• Improve your working knowledge in relation to e-commerce fulfillment, serving our customer needs ensureing our operations are conducted in accordance with our SOPs and adhereing to the KPIs set.
• Complete all tasks assigned to you including system entry requirements and additional tasks assigned by your Manager in a timely and accurate manner.
  
  

Qualifications：

• Atleast 2 years customer service experience preferably in a 4PL / e-commerce fulfillment work environment or experience in the freight or logistics industry.
• Ability to proactively manage customer interactions focusing on prompt issue management.
• A focused, results orientated individual with a continious improvement mindset.
• An effective verbal and written communicator to effectively interact with clients including Senior Management Personel.
• Excellent command over the English language (both verbal and written) is critical. The ability to fluently communicate in Mandarin would be a real bonus.
• Experience using the Zendesk platform would be highly regarded.
• Eligibility to work in Germany on a permanent basis.
  
  

Ihre Bewerbung

Wenn Sie an dieser Stelle interessiert sind, senden Sie bitte Ihren Lebenslauf an den Headhunter Frau Xiao:

linghui.xiao@work-in-de.de

oder bewerben Sie sich online:

https://bms.empfehlungsbund.de/bewerbungen/start/dmtg/FK-CSS-2022%2F04

扫描下方二维码↓，加入在德国插队的全德队友找工作群~